The subtitle to this book by Susan J. Ellis is “The Executive Role in Successful Volunteer Involvement,” and that’s true as far as it goes. For executives in businesses or organizations in which volunteers make up only a small fraction of the total workforce, this book is an excellent resource. Ellis devotes full chapters to budgeting for volunteers, the impact and financial value of volunteer contributions, understanding the volunteer/employee relationship (especially how it can go wrong and what to do to prevent or fix it), legal issues, and managing volunteers at all levels, from those performing basic tasks to those supporting the executive suite. For these topics and others, the book provides a wealth of information and keen insights, including how to address and change dismissive or fearful attitudes among employees about the volunteers who are working with them.
However, there’s a whole range of other organizations the book barely even mentions: those in which volunteers make up the vast majority of the workforce and the paid staff represents the minority. These organizations include veteran or military-affiliated groups, medical condition or other single-issue advocacy groups, and many others. They have chapters or similar teams spread across a wide area, such as the entire U.S., supported by a small organizational headquarters, often located in a state or national capital. An entire, separate book could be devoted to these groups.
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